Management Team

J. W. Penland

CEO

J. W. Penland joined IOCOM as Executive Vice President – Subscriptions & Hosted Services in 2008, to launch IOCOM’s software as a service offering.

Prior to joining IOCOM, Penland was Area Vice President -Illinois and Wisconsin at Sprint where he was the general manager of one of Sprint’s most profitable business units serving 2.3M subscribers and generating $1.6B of annual revenue. In this role, Penland led an 800 person organization that managed 80 retail stores, 90 direct business account executives and 800 partner retail locations. The Illinois Wisconsin Area was a consistent top performer within Sprint in key business metrics including new customer additions, customer churn, average revenue per user, and customer acquisition cost.

Penland is also credited with the turnaround of Sprint’s business operation in Chicago which had been among Sprint’s most underperforming markets relative to the competition. Within a year of arriving, Penland increased Sprint’s share of new customer decisions in Chicago over 100%. He accomplished this by cultivating new distribution to create a diverse portfolio of sales channels while implementing new business practices and a new leadership narrative across the organization. Sprint’s improved results in Chicago along with the Nextel acquisition eventually positioned Sprint as the co-market leader for wireless service in Chicago – a significant improvement over its prior #5 status.

Before assuming his general management role leading Illinois & Wisconsin, Penland spent 10 years in progressively more complex sales, marketing, strategy, planning, and operations roles at Sprint.

Penland earned his BSBA in Accounting from Georgetown University in Washington, DC, and his MBA from Harvard Business School, in Cambridge, MA. Penland was also a certified public accountant (CPA) in Washington, DC.

Terrence Burke

COO

Mr. Burke has served as IOCOM’s Chief Operating Officer since 2002 and is responsible for the administration of all customer fulfillment and support. Burke has been an investor in IOCOM since 1999 and has held positions of increasing responsibility in finance, product development, human resources and operations. Burke is also the co-inventor of several IOCOM patents.

Burke came to IOCOM with 13 years experience of applying information technology to capital markets where he traded financial derivates on the Chicago Board of Options, Chicago Board of Trade and the Chicago Mercantile Exchange. Burke was a managing partner of Crescent Options trading agricultural and interest rate options and futures. Prior to forming this partnership, Burke was Vice-President of Amsterdam Options, with operations in Amsterdam, London, New York and Chicago, making markets on a wide variety of international option contracts.

Mr. Burke is a graduate of the University of Illinois at Urbana with a Bachelor of Science degree in Finance.

Jon Swanson

CTO

With over 30 years of experience in computer networking, software development, hardware, and systems integration, Mr. Swanson has architected and implemented much of the IOCOM product suite since joining the company in 2000. He is the inventor of several IOCOM patents issued and pending.

Before joining IOCOM, Mr. Swanson was the Northeast Regional VPN and Remote Access Specialist for 3Com Corporation in their carrier division. In this capacity he designed and implemented dialup and VPN solutions for carrier customers, assisted with the design and rollout of 3Com's corporate VPN access solution, and worked closely with major ISPs including AOL, Sprint, and UUNET.

Prior to 3Com, Mr. Swanson was a founder of JavaNet, a regional Internet service provider that expanded through the Northeast and was ultimately acquired by RCN. He designed, implemented, and managed a regional internetwork and network operations center for JavaNet, and facilitated the analysis, purchase, and integration of other ISPs.

Earlier in his career he developed expertise in software development, quality assurance, hardware, and publishing in various positions at Mindwork Software, Digital Research, and BYTE Magazine.

Mr. Swanson received a BS in Computer Systems Engineering from the University of Massachusetts at Amherst.

James Miller

Executive VP, Sales

Mr. Miller plays a vital role in developing sales and marketing strategy for IOCOM. Additionally, Miller manages sales accounts globally directly through his IOCOM staff. as well as through IOCOM's growing channel partners. Mr. Miller has been with IOCOM since it was founded in 1998.

Mr. Miller has over 20 years experience in the Information Technology industry, both in sales and software development. As principal of a consulting firm for over 15 years, Mr. Miller managed sales accounts that exceeded $10 million dollars. He also serviced large corporate clients, including Ameritech, where he successfully managed implementation projects with budgets of $50 million.

Mr. Miller has extensive experience in all phases of a software implementation project, including business process re-engineering, fit analysis, development of user requirements, system design and construction, testing, end user training, implementation plan management, and post-implementation support.

Mr. Miller has a BS degree from the University of Illinois at Urbana-Champaign. Jim can be contacted at jmiller@iocom.com.

Rick Mears

Director of Indirect Sales

Rick Mears joined IOCOM in October 2009 as Director of Indirect Sales. Mears is responsible for overseeing all indirect sales channel efforts for the Visimeet video conferencing offering including recruiting and managing distribution partners and enabling those partners to sell effectively to business targets.

Prior to joining IOCOM, Mears was indirect sales channel director for Sprint in Illinois and Wisconsin where he managed a team of 30 sales professionals overseeing 600 points of distribution including national retailers Wal-Mart, Best Buy and locally owned distributors. Mears was a 3-time Pinnacle award winner, Sprint’s highest level of sales and recognition achievement. Mears was with Sprint for 12 years and held positions leading marketing efforts on a regional and local level.

Mr. Mears holds a BS degree in Psychology from Tulane University.